TRIP ADVISOR

I often do bits of work as a mystery shopper / diner and I enjoy it. I'm so glad that my views will be used to - hopefully - improve poor service. There have been so many occasions when we've walked into a pub hoping to find a roaring fire and decent food but end up leaving having encountered neither.
Recently on the way to Harrogate we called into a pub that had been taken over. It looked ok from the outside and we were in need of sustenance and warmth. We parked up and walked in. It was dark, it was cold, there was a smell of disinfectant and the chairs were caked in grime and dust. I wanted a non-alcoholic beer which wasn't stocked. Ok then, a tomato juice but not a chilled one. Sorry, only chilled. We left. We were so disappointed that I put a long comment on Trip Advisor. I've just had a reply from the owner. He says he's worked through my list and now has roaring fires all day, stocks non-alcoholic beer and has taken on two cleaners. I began to feel really sorry about my comments but no, I've decided that I may have helped him on the long road to success - I really hope so and I've told him we'll call again next time we're out that way.
Today we went out for lunch to a lovely pub in the country.  But again, it was spoilt by being freezing cold. There was a candle on every table but not one was lit. I couldn't even bear to take my gloves off to hold the menu, so yet again, we left. We returned to an old favourite where there was a roaring log fire and decent food - it was packed, which just goes to show that good management will bring in the money.